What is the contract term for your shared hosting plans ?
The standard contract period is twelve months. If desired, contracts with a longer period can be concluded.
Can i host a domain name with a tld that is not offered by THE WEB POWER ?
You can host any domain name you wish. You only need to set the correct nameservers at the registrar of the domain name. The nameservers will be sent to you via email.
Can i host more than one domain name in a web hosting package ?
You can host more than one Parked or Addon domain names.
Parked domains are secondary names of the main domain name. They point to the exact same page as the main domain name of the website. This feature is offered in all web hosting solutions except the Small hosting plan.
Addon domains give you the opportunity to have a completely seperate website under the same web hosting package. When you create an addon domain a subdirectory is automatically created in /public_html directory where you upload the content of your website. So you can host 2 seperate websites under the same account.
This feature is available from Advanced hosting plan.
What is the Control Panel ?
Through Control Panel you can administer all aspects of your web hosting account. All web hosting packages include the very popular cPanel. You can access the cPanel through http://yourdomain.com/cpanel where yourdomain.com is the domain name of your website. Click here for more information. Take a look at a demo of cPanel.
What happens when my web space is full ?
You should check your available web space theough cPanel in order to be able to receive your emails. In case you need more web space you can upgrade your server to another package.
I received a message that my plan has been activated, but my website still is not active yet. What is wrong ?
If you are still unable to access your website after 48 hours, check whether your website refers to the right DNS servers. If the problem persists, this is probably because your internet provider’s DNS servers have not been updated yet.
Did you upload your site to the correct folder ? All files need to be uploaded to the public_html folder.
Do you have your first page named index.htm (.html, .php) ? Please remember that Linux servers are case sensitive, so be sure to use "index" not "Index".
How long does it take to activate a web hosting plan ?
Once we have received your payment, your account will usually be activated within 24 hours. It may take slightly longer for orders placed just before or during the weekend.
Do you support webmail ?
Yes, we support webmail. You can have access to webmail through http://www.yourdomain.com/webmail/ where www.yourdomain.com is the name of your website.
Can I upgrade to another web hosting package ?
Certainly. You can upgrade any hosting plan. In that case we will only charge you the difference between your current web hosting plan and the new one.
How can i move my website from another company without downtime ?
In order to move your website from another company to our server you need to follow these steps:
Don't stop your account with the other company until the transfer procedure has been completed.
Download the files of your website (backup) from the old server and upload them via FTP to your new account. (if you have databases you have to move them too).
After the move check that your website works fine by using the temporary ip we provide (http://ip_address/~username).
Create your email accounts through cPanel.
At the domain name registrar set the new nameservers which are sent to you via email. Usually it takes up to 72 hours for the website to work from our server. Until then it will continue to work from the old server.
For any problem you may encounter during the procedure you can contact our support department.
How can i transfer my website to the server ?
All files and folders should go to the public_html directory. The public_html folder can be accessed either by FTP or via FileManager in cPanel. There are many free FTP clients available on the internet. The login details, sush as hostname, username and password will be sent to you after your acount activation. Be sure to create an index file for your first page. This can be index.htm, index.html, index.php, etc. Please note, our servers are case sensitive so index.htm and Index.htm are two separate files. Index.htm will not be recognized as the default first page. It must be index.htm (.html, .php, etc.) in lowercase.
Can I use my existing domain name for a web hosting plan ?
Yes, you can use your existing domain name for any of our web hosting packages. It is to your benefit to tranfer your existing domain name to us in order to be able to handle it easily if needed in the future.
Does THE WEB POWER support PHP and MySQL ?
All Web Hosting Packages incluse the latest versions of PHP and MySQL (except Basic package which doesn't support MySQL). You can manage the MySQL Databases with phpMyAdmin.
What is the difference between a subdomain, parked domain and add on domain ?
Subdomains: a subdomain points to a subfolder of the primary domain. For instance, test.yourdomain.name would point to a subfolder such as /test under the primary domain of yourdomain.name. Its content is separate from the main site so it can act like a separate site though usually it will have some relevance to the main site as you can see above.
Parked Domains: a parked domain is an additional domain that points to the main directory of your account. A parked domain will resolve to your primary domain name.
Say your primary is domain1.com and you park domain2.com. In the address bar if you type domain2.com it will resolve to domain1.com but in the address bar you will see domain2.com. This is a parked domain.
Addon domains: an add on domain allows you to run a separate web site to your primary domain. When you create an add on domain it makes a folder in your public_html folder and you upload the site content into that folder. So, essentially you are running 2 separate sites, separate content, off one account.
What is bandwidth ?
Bandwidth is a synonym for data transfer rate - the amount of data that can be carried from one point to another in a given time period.
How fast can i have my new VPS or Dedicated server ?
The installation of the hardware, operating system and various settings are done by our specialized engineers within 1-2 working days.
How many websites can I host on a dedicated server ?
You can host an unlimited number of websites, but make sure that the server is not overloaded with more websites than it can handle. How much it can handle depends on the specifications of the server and the type of websites you wish to host on it.
Can I access my account without the www in front ?
Yes. Your domain is setup to work both with http://mydomain.com and http://www.mydomain.com. The www stands for world wide web and is no longer required. Many people still type it in though.
What type of hosting does THE WEB POWER offer ?
Our company offers Linux-based hosting. Attention, the fact that you might be using Windows in your pc at home or work doesn't mean that you should select Windows-based hosting for your website. Linux is more popular than Windows when it comes to web hosting and provides better security and stability.